Legal services

Articles

22 Jun 2015

A shift in focus

Legal advisers are failing to deliver the service levels that a new breed of savvy and cost conscious clients expect to receive, cautions Jon Whittle

22 Jun 2015

A question of patience

A dispute between the controlling parties will have a destabilising effect on any firm, but how you do stop it from completely ruining the business, asks John Dickinson

5 Jun 2015

Maintaining credit

Maintaining a healthy cash flow in any line of business is essential, but it's often a case of small details creating big problems, says Geraint Jones

22 May 2015

Through the grapevine

Law firms are completely undervaluing the potential of client feedback and word of mouth recommendations, warns David Mort

19 May 2015

A personal touch

Winning work from new clients is one of the hardest and most expensive marketing feats to pull off, so why are law firms continuously taking this avenue, asks Doug McPherson

11 May 2015

Tides of change

Probate accreditation of chartered accountants is the natural progression of professional services. It is not a one-way route to poorer standards, argues Lynne Rowland

8 May 2015

Personal incentives

The trick to effective staff retention is not to offer the same incentive to everyone, but to offer a personally tailored package, advises Geraint Jones

17 Apr 2015

Raising the bar

Firms and industry bodies must rise to the challenge of raising will writing standards on their own, urges Rhoderick McGrigor